Portuguese Speaking Customer Service Representative, Quezon City

Last update 2023-12-06
Expires 2024-01-06
ID #1866176679
Portuguese Speaking Customer Service Representative, Quezon City
Philippines, Metro Manila, Quezon City,
Modified October 2, 2023


Global Headstart Specialist, Inc. specializes in providing industry-leading human resources (HR) solutions including, but not limited to: Recruitment Process Outsourcing (RPO), Staff Augmentation, Executive Search, Offshore Recruitment, HR Admin Outsourcing, Business Consultancy and more.  Our team is comprised of seasoned HR professionals and senior executives locally and abroad with extensive experience and education in Recruitment and Business. The Role Your responsibilities will include: Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Ideal Profile QUALIFICATIONS: Completed at least 2 years of college education. Minimum 1-year customer service support experience (voice, email, or chat),  working with direct consumers, preferably in a B2C environment. Good in Translating from English to Portuguese or Portuguese to English without variation to be able to liaise effectively to different stakeholders across the region. Willing to work onsite in Bridgetowne, Quezon City Willing to work on shifting schedule. What's on Offer? Opportunity within a company with a solid track record of performance Flexible working options Opportunity to make a positive impact

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Portuguese speaking customer service representative

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