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Search Operations Group Lead, Pasig

Last update 2024-09-10
Expires 2024-10-10
ID #2204155674
Free
Search Operations Group Lead, Pasig
Philippines, Metro Manila, Pasig,
Modified June 24, 2024

Description

Responsibilities About Byte Dance Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life.

With a suite of more than a dozen products, including Tik Tok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us Creation is the core of Byte Dance's purpose.

Our products are built to help imaginations thrive.

This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never.

Courage? Always.

At Byte Dance, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the users we serve.

About Trust & Safety Our Trust & Safety team's commitment is to keep our online community safe.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

What I will be doing:1.

Leading overall Search Operations team for ID and PH site, responsible for overall project delivery & execution for all key pillars which includes R&T, Model Data, Evaluation & Investigation and E-Commerce.2.

Responsible to drive policy, process & strategy localization, continuously drive in house & BPO quality management, providing data analysis & insights along with policy recommendations to ensure productivity, quality & efficiency goals can be met.3.

Lead and manage resources in the team to accomplish operations and business goals by completing tasks as needed and maintaining the well-being of the team.

4.

Collaborate and work closely with cross-functional teams and stakeholders such as central team, product, research & development teams to drive overall business/project performance.

Qualifications Minimum Qualifications- Minimum 2 years of people management experience.- Experience in designing and implementing strategic initiatives in the team, including post-implementation monitoring.

Preferred Qualifications- Experience in RCA and project management is highly preferred.- Your ability to work in a high pace environment, adapt, respond to day-to-day challenges of the role and manage diverse stakeholders.- Your resilience and commitment to self-care to manage the emotional demands of the role.- Pay strong attention to details and the ability to work independently; possess good interpersonal skills; Trust & Safety is committed to the wellbeing of all our employees.

Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At Byte Dance, our mission is to inspire creativity and enrich life.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Search operations group lead

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