Summary
A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.
Responsibilities
Responsible for handling all telephone, e-mail or live chat enquiries Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center Dealing with all calls and enquiries politely, courteously, professionally and assertively Matching customer’s need to client’s products and services Provide well-rounded, prompt, high-quality, and professional client service at all times Any other task/duty as directed by client/management Qualifications
Candidate must possess at least a Bachelor’s/College Degree At least 1 to 2 years of work experience in the related field is required Proficiency in using Microsoft Office applications Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures Demonstrate commitment in upholding core values and behavioral standards Excellent customer service, problem solving and analytical skills Ability to be flexible, adaptable and work in fast-paced environment Strong command of the English language, both oral and written Why Diversify?
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.
Position Overview
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks
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