Qualifications:
- Bachelor's/ Associates degree, with 2+ years of customer-facing work experience preferred.
- Short Term Disability Claim Processing Experience – reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims preferred.
- Legal and policy experience - being able to read, interpret policies, policy provisions, and industry regulations to accurately interrupt and apply them to claims situations is preferred.
- Basic math skills.
- Ability to actively listen while you collect information on the telephone and provide strong customer service, providing empathy to the customers going through tough situations.
- Ability to accept & apply feedback.
- Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
- Excellent analytical, interpersonal, problem-solving, decision-making, and multi-tasking skills.
- Computer skills and typing proficiency – Microsoft Outlook, Word, and Excel experience is preferred.
- Work independently as well as in a team environment.

Additional Details:
- HCs - 2 PHRN & 3 Non-PHRN
- Shift Schedule - Night Shift Schedule
- Work Setup - Onsite

Target start date - May 12, 2025