Work location: Mckinley Hill, Taguig City Key responsibilities Facilitate virtual and in-person training for new hire, skill enhancement, knowledge update and compliance training sessions Send daily attendance, training, and class endorsement reports Update class training dashboards, curriculum, modules, and assessments, as needed Track and input trainee assessment and performance data Perform skill, knowledge and behavior coaching sessions, as needed Create weekly product knowledge tests, report completion and adherence reports Perform root cause analysis, document insights, create recommendations and action plans on program KPIs Participate in quality team calibration calls and submits calibration forms Attend internal and external training and program calls, as needed Execute and complete all HR-related governance processes and documentation Ensure timely and open communication with all partners, stakeholders and clients Perform peer training observations and provide operations floor support Provide up-to-date recommendations on training and facilitation trends Perform and complete ad hoc tasks and deliverables as assigned by training leadership Job Requirements Passionate in facilitating for multiple programs and/or lines of business Solid grasp of the Adult Learning Theory and Kirkpatrick Model Expert in creating content, training material, assessments, and other training collateral Proficiency in Microsoft Office Applications Willing to work at our office in Mc Kinley Hill, Taguig Qualifications Must be a Registered Nurse with active license Minimum 2 years of training experience Experience in coding, utilization review and denials management are a plus