S&P Global Corporate The Role: Client Relations Team Lead (APAC/EMEA) The Team: Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed. The team is the primary contact center for internal clients and the face of S&P Global for the external clients. The Impact: This role would involve managing a team of Manila specialists and heavily involved in interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role will need strong leadership skill to manage a team. Responsibilities: Client Relations Team lead would be responsible for: Managing a team and provide training to the team members. You would be responsible for helping the team in resolving queries received via emails & phone calls from both internal and external clients. Your additional responsibilities will include triaging billing issues and problems related to client access to our products We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation. What We're Looking For: Graduate/Postgraduate in any background. Excellent written and verbal communications skills. Strong research skills are critical. Strong leadership skill in managing a team High degree of accuracy and attention to detail. Ability to multitask in a highly complex, fast-paced environment. Strong organizational skills required to prioritize work and meet established deadlines. Amenable to work in EMEA and APAC hours (rotational) Grade/Level (relevant for internal applicants only): 10 The Location: Pasig City, PH About S&P Global Corporate: At S&P Global, we don't give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We're the world's foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:?******?and your request will be forwarded to the appropriate person.? US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf?describes discrimination protections under federal law. ----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 287167 Posted On: 2023-05-24 Location: Pasig City, Philippines This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.