A leading BPO company in the Philippines is looking for an SME Senior Team Lead to ensure the technical rigor and operational output of the Subject Matter Expert population. This role involves mentoring SMEs in continuous improvement methodologies, leading Root Cause Analysis initiatives, and overseeing Value Creation projects. Candidates should have 3-5 years of relevant experience, strong knowledge in RCA tools, and be capable of managing stakeholder collaboration and change processes. This position offers a dynamic environment with opportunities for talent development.
