Skills:
 Excellent written and oral communication skills
 Working knowledge of Excel and other Microsoft tools
 Experience in handling team of 40ppl
 Graduate from any stream
 Willing to work in any shift.

Experience
Minimum 4 years’ experience US calling process.
Job Responsibilities
Distribution of Workload to team members
Helping the team in handling & resolution of work-related problems, understanding & interpretation of Issues and decision making."
Provide leadership and focus to the project teams.
Responsible for the productivity, quality and overall performance of the projects
Escalate and follow up for resolution for all issues that affect work.
Learn and implement new client systems. Co-ordinate and organize training for new
joinee as well as for existing members of the team based on the project’s requirement.
Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client’s specific needs and expectations."