Job Description As Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.

Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.

Identify the training needs that will equip the staff with fundamental skills and knowledge.

Have a thorough understanding of the various system tools and operational procedures utilized within the program.

Collaborate with stakeholders on a regular basis for changes on promotions and updates.

Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications Our most successful candidates will have: Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.

Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.

Strong customer-orientation when managing communications and issues.

Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Have excellent working knowledge of MS Office applications.

A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.

Additional Information All your information will be kept confidential according to EEO guidelines.