The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system improvements from customers and all employees who utilize our core and business systems. We are seeking individuals who can contribute to improved system user satisfaction and ensure stable system operation.

Qualifications
1+ year of experience in IT help desk or system operations.
Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).
Experience using Bug Tracking Systems (BTS) and document management systems.
Japanese language communication skills (customer support, internal collaboration).
English language communication skills (reading technical documentation, interacting with overseas development teams)

Preferred Skills
ITIL Foundation Certification
Knowledge of SQL
Programming experience (e.g., scripting languages)

Desired Qualities
Strong problem-solving skills and ability to think and act independently.
Excellent communication skills and a focus on teamwork.
Strong desire to learn and proactively acquire new technologies and knowledge.
Responsible and able to complete tasks thoroughly.
Customer-focused and able to provide courteous support.

Work schedule: morning shift
Salary range: negotiable