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Application Support Specialist, Makati

Last update 2023-12-02
Expires 2024-01-02
ID #1882875252
Free
Application Support Specialist, Makati
Philippines, Metro Manila, Makati,
Modified October 14, 2023

Description

Elevate Your Career: Experience Global Exposure Without Leaving Home In this dynamic role as an Application Support Specialist, youll experience an exceptional blend of perks. Picture a career that offers global exposure without the need to leave the comfort of your country, a rare opportunity that will take your professional journey to new heights. We foster innovation and flexibility in a way that sets us apart from other companies. Embrace the future of telecommunications, where your passion, energy, and simplicity can create a lasting impact. Be part of something extraordinary - join us and elevate your career to the next level. Be Part of More Telecom: Shaping the Future of Connectivity Our client, More Telecom, is a premium, forward-thinking telecommunications service provider based in South Melbourne, Australia. They are passionate about providing top-tier nbn®, phone, and mobile services to homes and businesses. More Telecom offers innovative solutions, from SIM-only mobile plans to cutting-edge MESH modem networks, ensuring that all needs are met, big or small. They pride themselves on clear, concise, and jargon-free customer service, making technical matters easy to understand. With More Telecom, youll be part of a team dedicated to improving the quality of internet and phone connections for Australians. Join More Telecom and be part of a company that values customer-focused solutions and innovation. Unlock Your Potential as an Application Support Specialist Be part of our clients team where youll be responsible for independently handling end-user inquiries, acting as the first point of contact for application support needs, and collaborating with cross-functional teams to resolve issues and complaints. Your role will also involve data processing, using Advanced Excel and database queries for analysis, and documenting support issues. Stay at the forefront of support trends and technologies in this dynamic position. Employment Type: Full Time Shift: Shifting Work Setup: Hybrid, Makati Your Path, Your Role, Your Contribution for Success Working independently to handle end-user inquiries professionally and promptly. Being the first point of contact for application support needs, incidents, and requests, while maintaining service continuity. Collaborating with cross-functional teams to identify and resolve issues and complaints raised by end users. Completing data processing, support tasks, cases, and escalations within agreed SLAs or expected timeframes. Utilizing Advanced Excel and querying databases to analyze and report on support data for improving end-user satisfaction. Documenting support issues raised by end-users and the provided solutions. Staying updated on the latest support trends and technologies to enhance the quality of service. Your Skills: Qualifications for Excellence Strong technical skills, including experience with Advanced Excel and SQL query language in MS SQL and MySQL databases. Proficiency in the MS Office suite, including MS Word, MS PowerPoint, and MS VISIO. Exceptional communication and support skills, with the ability to convey technical information to non-technical end users. Proven leadership skills, with the ability to manage and motivate a team. Experience in analyzing data to identify areas for improvement. Strong problem-solving and decision-making skills. More reasons for you to join the team   Day 1 HMO coverage Hybrid arrangement Great work culture Exposure to cutting-edge technologies Standard government and Emapta benefits Career growth opportunities Diverse and supportive work environment Fun employee engagement activities Who are we? Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Application support specialist

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