At Pro V International Philippines, we’re not just another tech company – we’re a thriving community of passionate problem-solvers, visionary creators, and tech trailblazers, united by one goal: to empower businesses with cutting-edge IT solutions. With over 350 talented professionals across the Philippines and growing fast, we’re committed to delivering exceptional IT services while fostering an environment that’s fun, innovative, and collaborative. Are you ready to accelerate your career in an environment that encourages creativity, challenges the status quo, and celebrates your growth? If you’re driven to make an impact and eager to be part of a dynamic team, we want YOU to join our journey!What You’ll Do: Analyze support issues logged with Service Desk in accordance with client SLATake ownership of issue investigation and resolution / solution identification Document solutions & problems Coordinate issues and monitor issue resolution Provide unit acceptance testing of configuration undertaken Involvement in Support Pack Testing Liase with Clients relating to issue status in accordance with SLALiase with 3rd Level Support in accordance to incident resolution Monitoring/actioning of tickets sent through to APP Support Perform client service request work Ensure client and support center documentation are maintained Other tasks/responsibilities that may be asked from time to time. What We’re Looking For: Experience in SAP FICO support Can communicate using English language both verbal and written Good customer relations skills Strong technical and problem-solving skills Ability to handle multiple tasks in a timely and efficient manner Ability to recognize and assess customer needs Experience in Service Now usage What We Offer: Innovative Tech Focus: Be part of exciting projects in AI, ERP, CRM, and ITSM transformations. Dive deep into the latest technologies and shape the future of IT. Global Exposure: Work with top enterprise clients across the US and EU, gaining invaluable experience in diverse international markets. Rapid Career Growth: Join a fast-growing, dynamic company with limitless opportunities for your career development as we scale. Work-Life Balance: Enjoy a flexible working environment with hybrid options, so you can thrive both professionally and personally. Continuous Learning: Unlock your potential with ongoing training, mentorship, and access to the latest tech innovations. Frequent Rewards & Recognition: At Pro V International, we celebrate your hard work! We believe in recognizing and rewarding team members regularly for their contributions with incentives, prestigious awards like CEO awardees, shout-outs, and team celebrations that make every achievement feel valued. Employee Perks: Competitive salary, comprehensive health benefits, fun team-building activities, and company events that bring our culture to life!Collaborative Culture: Work with a supportive, inclusive team where every idea counts, and open communication is encouraged. Why Join Us?Pro V International Philippines isn’t just a place to work – it’s where you can thrive, grow, and make a real impact. You’ll be part of a company that values both innovation and fun, where your contributions are celebrated, and your career journey is supported at every step. We believe in frequent recognition to make sure you feel valued every day. Whether it’s through monthly rewards, spontaneous shout-outs, or team celebrations, we make sure your hard work never goes unnoticed. Are you ready to make your mark in the world of tech? Apply now and join our fast-growing team at Pro V International Philippines – where your tech skills meet endless opportunities!Seniority level Mid-Senior level Employment type Full-time Job function Information Technology IT Services and IT Consulting
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