Senior Customer Care Specialist, Makati

Last update 2024-02-28
Expires 2024-03-28
ID #1943647739
Senior Customer Care Specialist, Makati
Philippines, Metro Manila, Makati,
Modified December 1, 2023


At Henkel, you can be a game changer and craft your Unleash your entrepreneurial spirit by bringing your ideas to life within a global Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with Do you dare to make an impact? YOUR ROLE Respond to customer contacts (non-voice) on eSalon and Colorsmith brands Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Redirect outside-of-scope contacts and requests concerns to appropriate brand contacts for processing Understand what consumers experience with our products and brands through these website interactions and respond accordingly YOUR SKILLS Bachelor's Degree in any course Minimum of two (2) years relevant experience in customer service experience (email, chat, or social media) obtained in a shared service center (SSC), business process outsourcing (BPO), or contact center industry Knowledge in MS Office applications; Intermediate to advanced knowledge in Excel is an advantage Team player, natural networker, fast thinker, solution-oriented, and creative in finding solutions Excellent communication skills  Amenable to work on a night shift schedule (9:00 PM – 6:00 AM) Henkel is an equal opportunity We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior customer care specialist

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