Accountabilities/Responsibilities: Own data file transmission (via SFTP) for Accuity clients Work directly with prospects/clients and internal team members to provide pre / post-sales support Produce new customer orders and/or recurring specialized customer data file orders Manage and develop procedures to ensure quality file delivery for all Accuity products Identify process improvement opportunities to improve team efficiencies Actively respond to client product support and fulfillment questions and issues.

Handle and resolve complex issues in a timely manner.

Collaborate with other support teams to ensure critical customer issues, orders and requirements are met Able to expand support scope and manage respective Ad hoc tasks.

Additional tasks can be assigned.

Key Skills Required: Proven ability to work independently and cross-functionally Ability to process and resolve all issues within support scope.

Ability to determine relevant situations appropriate for escalation Ability to identify new initiatives to help improve processes Experience with data transformation and file transmission tools/procedures Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.)Qualifications: Skilled working with various Microsoft technologies, including MS Office Proven customer relationship skills and a client-first focused approach to working Ability to effectively manage and co-ordinate a team across various locations Experience with data transformation and file transmission tools/procedures Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.)Strong detailed oriented and patience Excellent written and verbal communication skills Strong client-focused approach to work Proven ability to work independently Ability to meet deadlines while working under pressure Ability to determine relevant situations appropriate for escalation Experience working directly with clients in a support capacity Ability to identify new initiatives to help improve efficiency Well-spoken, articulate, and able to influence people Lexis Nexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.

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