Qo S Specialist   Say hello to opportunities at Acquire Asia Pacific Philippines Inc.

(Acquire BPO) under the Ring Central account (Ring Central).  It’s not everyday that you consider starting a new career.

We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role.

First, a little about our client: Ring Central is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaa S, Contact Center and AI-powered adjacencies.

They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.   Ring Sense AI is Ring Central’s proprietary AI solution.

It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to their core software solutions.   This is where you and your skills come in.

We’re currently looking for:   Qo S Specialist reviews a support request from a client’s end-user or a Tier 1 organization and assesses the nature of the issue, reproducibility of the issue, and the remediation steps taken.  The Qo S Specialist assesses the collected data and works with the customer and/or 3rd party vendors including but not limited to customer’s ISP and I.

T/Network Team to align the customer’s network configuration to   Ring Central network requirements to resolve call quality issues.

The main responsibilities are root cause identification and remediation of the problem or provide an alternative solution.   Qo S Specialist either resolves the issue or prepares the issue for escalation to the Tier 3 Network Team.

Qo S Specialist communicates with customers using web-based tools and follows grammar rules, demonstrates continued and consistent proficiency in most of the skill sets utilized with the Call Center, and adheres to schedules, guidelines, and requirements in accordance with the Company’s policies and procedures.  The essential functions listed below are representative of duties performed by this job title.

Duties generally include but are not limited to the following:   Provide support and consultation to Support agents and stakeholders  Handle Qo S/Call Quality-related escalations from Support agents and stakeholders  Analyze call logs with Qo S Analytics, Kibana and Empirix tools, and provide necessary information to customers/stakeholders and expedite the resolution of customer’s concerns  Assist in troubleshooting network performance-related issues and recommend corrective procedures to resolve Quality of Service / Network/Call Quality-related issues  Collaborate with Ring Central internal teams to pursue appropriate resolution and ensure customer satisfaction  Perform account-level review of open cases relative to Qo S/Call Quality, and other lingering customer issues and tap the necessary resources to drive resolution and customer satisfaction   Actively improve your skill set by participating in professional development opportunities Desired Qualifications:  Strong verbal and written English communication skills  Strong customer service orientation  Above-average Knowledge on VOIP, network equipment including modem, routers/firewall and switches  Knowledge of network protocols, technologies, services, and monitoring tools  At least 1 year of working experience handling escalations call  Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus  Networking, IT or telecommunications certification is a plus  Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment   Applicants must be amenable to working on different shift period  What we offer:  Comprehensive HMO package (medical and dental) Paid time off and paid sick leave Quarterly Performance Bonus Employee Assistance and Wellness Programs Ring Central’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. Ring Central is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections.

That’s why Ring Central is the largest and fastest-growing pure-play provider in its space.   Ring Central’s work culture is the backbone of our success.

And don’t just take our word for it: Ring Central is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and Ring Central holds local BPTW awards in every major location.

Bottom line: We are committed to hiring and retaining great people because we know you power our success.