About Us We connect talented people globally with innovative companies who want to build, transform, and scale their operations.

We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success.

We encourage our associates to bring their whole, authentic selves to everything they do at Partner Hero.

So bring your experience and your talents, and also bring your passion and everything else that makes you who you are.

You will always be supported to do your best work at Partner Hero, enjoy your day-to-day, and thrive.

The Role As an outsourcing organization, we refer to our clients as Partners.

We offer our Partners services, technology, and expertise to help them reduce costs, increase their flexibility and scalability, and drive process efficiencies and productivity.

We are hiring for a very key role in our organization - Launch Coordinator.

As a Launch Coordinator, you will work directly with our new Partners and provide relationship oversight as the new Partner gets onboarded with us.

You will also collaborate with various business groups within Partner Hero such as Solutions/Sales, Operations, Talent Acquisition, and other stakeholders in a project management capacity, positively impacting the Partner’s satisfaction.  Once the new program is fully operational, you will play a key role in ensuring a smooth transition of the Partner to the long-term Program Manager and Success Coordinator.

If you are a strategic thinker with an enthusiasm for cross-functional project management, relationship management, high-level thinking, and on-the-ground execution, we encourage you to apply.

What You’ll Do: Build a customized launch plan for each new Partner in collaboration with the Launch Manager and Solutions team.

Assist the Solutions team in designing proposals and in participating in calls with new Partners as required.

Contribute to the development and maintenance of launch process/planning documentation, including maintaining launch dashboards that outline each Partner’s launch journey.

Actively facilitates assigned launch meetings and participates as key member of launch team in post-launch meetings.

Prepare agendas and other documentation for team meetings as required to ensure accurate, comprehensive and timely communication between Partner Hero and the Partner.  Assist with various operational tasks to support launch operations, such as scheduling and organizing meetings and managing internal communications.

Participate in interviewing and assessing candidates as required.

What We Expect From You: 2+ years of experience in a customer experience or customer success role.

Client-management instincts, including the ability to understand unspoken needs and desires.

Excellent verbal and written communication skills, with an ability to convey confidence and professionalism in all types of communications.

Highly organized and attentive to detail.

Empathetic towards Partners and colleagues.

Highly motivated and autonomous.

Ability to effectively engage and manage relationships with diverse stakeholders, including internal teams, Partners, and senior management.

Creative thinking and problem-solving abilities.

Excellent project management skills or other management experience.

Experience with BPO and/or knowledge of BPO industry is a plus.

What You’ll Get In Return: Flexible working arrangements  Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Access to free posture-based fitness workouts from home paid Sabbatical Leave Training opportunities provided by Partner Hero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture.

From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.

Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.

It is continuously earned by delivering on our commitments.

Take ownership - Doing the right thing should come naturally.

Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Partner Hero is proud to be an equal opportunity workplace.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.

PRIVACY NOTICE Partner Hero is committed to ensuring your privacy and the protection of your personal data.

By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Partner Hero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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