Customer Service Representative, Quezon City

Last update 2023-09-27
Expires 2023-10-27
ID #1800791802
Customer Service Representative, Quezon City
Philippines, Metro Manila, Quezon City,
Modified August 17, 2023


Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function are responsible for providing expertise and general customer service support to members, customers, and/or providers. Direct customer interaction utilizing alternative methods, such as mail, email or live chat. Answers and works to resolve a wide variety of inquiries. Primary Responsibility: Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications: High school education or equivalent experienceAbility to knowledge/skills to basic, repeated activitiesDemonstrates minimum depth of knowledge and skills in own functionAbility to respond to standard requestsRequires assistance in responding to non-standard requestsAbility to solve routine problems by following established proceduresOthers prioritize and set deadlines for employeeAbility to work with others as part of a team At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative

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