In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities L1.5 – Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems, and multiple programming languages. Perform and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding the application and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual. Escalate to next level (L2 / L3) depending on the complexity of the incident/problem. L2 – Technical Support: Perform and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding the application and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident/problem. Required education Bachelor's Degree Required technical and professional expertise Diploma/bachelor's degree in computer science or other technical, scientific discipline.2-3 years of Technical/Application Support experience on multi-technology platforms.1-2 years experience in application/infra monitoring. ITIL v3/v4 certification and strong service-oriented experience/background preferred. Strong Knowledge and understanding of IT industry environment and business needs. Experience in Application or Infrastructure Monitoring Tool. Preferred technical and professional experience Diploma/bachelor's degree in computer science or other technical, scientific discipline.2-3 years of Technical/Application Support experience on multi-technology platforms.1-2 years experience in application/infra monitoring. ITIL v3/v4 certification and strong service-oriented experience/background preferred. Strong Knowledge and understanding of IT industry environment and business needs. Experience in Application or Infrastructure Monitoring Tool. ABOUT BUSINESS UNITIBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. YOUR LIFE@IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title: en_US Technical Support Professional-AMSJob ID: 5557 City / Township / Village: Quezon City State / Province: National Capital Region (Manila)Country: Philippines Work arrangement: Onsite Area of work: Infrastructure & Technology Employment type: Fixed Term Position type: Entry Level No Travel Company: (0891) IBM Solutions Delivery, Inc. Shift: Rotation
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