Job Description The opportunity The IT People Leader manages team(s) of technologists with a focus on facilitating the team operations to ensure all deliverables are executed in accordance with service level agreement with the Business Unit.

Responsibilities Effectively partner with the IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.

Effectively manage daily operations of the team assigned by coordinating efforts with peers onsite and offsite.

Establish strong ITIL-based process governance across the teams managed.

Drive operational efficiencies and cultivate innovative mindset among team members.

Build and maintain High Performance teams Provide coaching for technologists to increase engagement and drive productivity Execute on resource planning and support career development activities Responsible for Governance, Reports, and Continual Improvement.

Ensure compliance to work process standards and guidelines.

Other Duties and Responsibilities assigned by the immediate manager.