Responsibilities:
Work with customer to help define user acceptance testing for call flows Effectively communicate plans, progress, and status to both internal and customer organizations Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organization Excellent Project, Commercial and Stakeholder Management Skills. Customer facing so ideally Professional Services background rather than just Software QA Skilled in all areas of test management including defining test strategies throughout the delivery lifecycle Awareness / appreciation of test automation best practice and methodology Awareness / appreciation of NFT best practice and methodology Strong understanding of migrating to cloud-based platforms Work with Five9 automation testing tools to build test case scenarios for customers Key Qualifications:
Education - Bachelors or Equivalent Experience Preferred Years of experience – 5+ Years Preferred Contact Center industry/platform experience Extensive on-site and web-based presentation experience and skills Outstanding verbal, written and presentation skills with the ability to foster effective relationships Proven record of successful demonstrations and presentations to close deals Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers Company Benefits
Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, Phil Health, Pag IBIG, 13th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
