Responsibilities:
Administer and manage Aha and Gainsight PX platforms, ensuring their optimal performance and alignment with Five9 product operations. Integrate Aha and Gainsight PX with JIRA, Launch darkly, and other relevant systems to facilitate efficient workflow and information sharing across platforms. Develop and maintain automation workflows in conjunction with IT to streamline processes and improve efficiency within the product operations department. Produce and maintain documentation and reference materials for system administration and integration processes, supporting go-to-market readiness. Monitor and report on the status of integrations, including troubleshooting and resolving any integration issues. Facilitate the adoption of Gainsight PX features into the product development life cycle and track compliance across the Product Department Work closely with product managers to maintain feature and product status, ensuring consistent communication across the organization and to customers. Key Qualifications:
5-10 of relevant experience in systems administration and integration, with a preference for experience in Aha, Gainsight PX, JIRA, and Launchdarkly. Proven experience in managing workflow systems, with a preference for those proficient in Workato. Exceptional communication, presentation, and interpersonal skills, capable of working effectively with cross-functional teams. Demonstrated ability to manage complex systems integration projects, with a strong understanding of software configuration and integration best practices. Ability to troubleshoot and resolve system integration issues, ensuring the stability and reliability of integrated platforms. Required Specialization/Certification:
Strong familiarity with Five9 systems is highly preferred. Advanced skills in creating presentations and artifacts, including proficiency in Power Point and the ability to produce meaningful charts, statistics, and reports. Previous experience with issue management platforms, particularly JIRA, is required. Experience in building and maintaining reports across various platforms is essential. Educational Attainment:
A college degree is preferred, ideally in a field related to information technology, computer science, or system engineering. 10+ years of professional experience in systems administration, integration, or a related role within a technology or enterprise software company Company Benefits:
Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, Phil Health, Pag IBIG, 13th month pay, Solo parent leave, Special leave for women) #LI-JM2 #LI-Remote
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
