Senior Service Desk Technician, Pasig

Last update 2023-12-02
Expires 2024-01-02
ID #1924719526
Senior Service Desk Technician, Pasig
Philippines, Metro Manila, Pasig,
Modified November 15, 2023


Why Computer One exists - Our Vision:We create thecompetitive edge for our clients by making their people productive and deliver business efficiency through technology. We create an environment for our people to foster their passion for quality service and engineering and who want to build themselves and our team.What Computer One does better than anyone else: Managed Services, Projects and Cloud backed by a peerless team of professionals, committed and relentless, accountable and guaranteed by our company.How Computer One delivers it's services: Through our pervasive culture that prizes these values:Great Customer ExperienceMeasured from their perspectivePunctualAccountable and ResponsibleDeliver from Start to Finish and above expectationTechnical MasteryCreativeInnovativeAttention to fine detailOngoing Professional developmentCommunicationExternal facing Open, Clearly and OftenInternal facing Open, Clearly and OftenRespectEfficiency and DevelopmentProfitability and GrowthDelivery In Full and On Time (DIFOT)Growth of our products and servicesTeamworkCandourPassionHealthy ParanoiaPartnershipsDesired Behaviours that align your position with Computer One's Values:You will be measured above all on how you measure against our Company Values. This is how those values are typically demonstrated.Customer Experience (All)Make sure our clients feel that I am confident and competent. That they feel I have control of the situation and I will ensure they get what the need to make sure they can perform their role within the business.Tenacious and unrelenting in my approach to deliver a great experience for our clients.Make sure that my work is undertaken and tested or delivered from the clients point of view. I understand that they need an outcome, and dont want to be concerned with the details.Communicate frequently and in a timely manner with our clients to keep them informed of progress and let them know they are important to our business.Working with peers (Teamwork and Communication)When I work with my peers, I am conscious to put myself in their shoes. As a result, I am conscious to ensure that I have done all I can to get the right information in a concise manner before I escalate or refer a problem to them.Make sure my work doesn't create work for others and I expect the same of them.A candid, and speak up in group discussion to put forward my point of view or experience to ensure our business is better as a result.Business Innovation (Technical Mastery) Think outside the square of "This is how we have always done it" and come up with new and better ways to innovate and expedite boring and repetitive activities.Constantly look for new products and services to inform the business, and continually educate myself, my peers and my clients.Business Development (Customer Experience and Technical Mastery)My performance in the delivery of projects or any service will often lead onto further work and opportunities. Therefore, I am conscious that the experience of the customer particularly in a first engagement is fundamental to the ongoing success of our business.Maintain a can do and enthusiastic approach working with our team in front of the customer, and behind the scenes to build proposals and form services that add value to both the customer and Computer One.Self-Management (Teamwork)Hold people to account for their actions and call out behaviour that is not in keeping with our values.Manage my tasks and I dont lead deadlines slip.Operational Efficiency (Efficiency)Conscious to deliver projects, quotes and services on time and on budget.Never assume, and I test everything from the clients point of view. If it doesn't work from their perspective, then I haven't done my job.Business Development (Efficiency and Development) Follow the processes appropriate to my role within Computer One. I accept there are no shortcuts on the pathway to success.Key Responsibilities: Support Services (Managed Services)Provide first level support for customers with managed service agreements. Desktop Support Application Support Perform installations, moves, adds and changes under the support agreement as required Manage the monitoring system to maintain system performance and availability targets Develop and maintain system documentation and configuration databasesPersonal DevelopmentAchievement of training plan goals within the specified timeframe.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior service desk technician

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