Cantonese Technical Support Specialist, Taguig

Last update 2023-12-02
Expires 2024-01-02
ID #1785383892
Cantonese Technical Support Specialist, Taguig
Philippines, Metro Manila, Taguig,
Modified August 10, 2023


BENEFITS : ️Government Mandated Benefits️HMO️13th Month Pay️Other allowances to be discussed by the company️Leave Credits️Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym)️Performance Bonus️Monthly Gatherings and Outings.️Free Processing of Working Visa JOB DETAILS : Company Profile: The company is one of the world’s leading management consulting, technology services, and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world Position: Cantonese Technical Support SpecialistType of Job: Technical SupportSalary: NegotiableLocation: Taguig City, Quezon City, Mandaluyong (Depends on the company)Schedule: Dayshift | Should be open for Shifting Schedule as well if neededIndustry: Global Contact Center | BPO Company Responsibilities:Provides the first line of support and resolves simple to complex technical and non-technical issues reported by users or systemsWrite technical support emails in response to developers’ questions about how to develop applications for smart devices.Some of these questions will be about the basic procedures, some will be more technical about interacting with our API.Escalate developer queries to the next level of support. Requirements:Bachelor's degree in computer science, information systems, or equivalentFluent in English and CantoneseVery strong, effective written and oral communication skillsMinimum of 2-3 years experience in tech support, support engineering, or developer support role preferredKnowledge of Android OS and Mac OS is a plusHands-on development skills with JavaScript, JSON, Nodejs experience are a mustGreat attention to detailExcellent soft skills and customer service skillsA team player with a positive attitude and people skillsMust be able to context-switch and manage multiple partners in parallel across various implementation stagesExperience in analyses, troubleshooting, problem-solving, and project managementGood command of basic internet and database technologies Recruitment Process:Initial Interview (Phone Interview)Language AssessmentHiring Manager InterviewJob Offer

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Cantonese technical support specialist

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