Work Setup: Onsite (BGC Taguig)Schedule: Shifting Schedules Responsibilities Process Optimization: Identifies inefficiencies, streamlines workflows, andenhances service delivery through standardization Technology& Innovation: background in evaluating and integrating new toolslike AI, automation, and analytics to improve customer interactions Training& Development: Provides coaching, skill-building programs, andknowledge-sharing initiatives for agents / Team leads Dataanalytics and metric improvement: Monitors performance metrics,ensures adherence to policies, and maintains service excellence Customer Experience Enhancement: Analyzes feedback, implements improvements,and fosters a customer-centric culture Requirements Relevantyears of experience: 5 years minimum BPO experience in customerservice Leadershipexperience: 4 years minimum handling a team for customer serviceaccounts Educationalattainment: College graduate any course Amenable towork in shifting schedules. Amenable towork ONSITE BGC Taguig Able tostart ASAP. Benefits HMOfor Employee and 2 Dependents (On Day 1)Quarterlyperformance bonus Outstandingcareer development opportunities and exposure to multiple accounts Weekends Off
