RESPONSIBILITIES AND DUTIES: Effectively embodies and demonstrates company Vision, Mission and Culture. ● Develops and maintains training materials and curriculum ● Organizes and conducts weekly training sessions. Facilitates onboarding and special class as needed. Provides documentation of training provided, and validates that budgeted time allocated is met. Provides feedback and coaching to trainees as part of the learning experience. Monitors and maintains a reporting system of performance assessments of new hires and tenured VAs (for up-training and cross-training). Keeps track of training records and maintains them in Salesforce. Serves as back-up support in the day-to-day coordination of other training activities (aside from training facilitation) as needed. Handles any other task associated with organizing and scheduling training. ● Performs ad hoc related tasks as assigned. QUALIFICATION AND SKILLS: College Graduate (preferably a Behavioral Science or Psychology graduate a plus) 3+ years of related training role experience facilitating both classroom & virtual classes Follows the ADDIE and Kirkpatrick models in creating and evaluating training programs Experience and knowledge in Salesforce Communication skills – ability to express ideas clearly and concisely, in writing and verbally. Interpersonal skills – cooperative, courteous, flexible and good natured. Effective work skills – conscientious, persistent, resourceful, productive and active. Knowledge of HIPAA Knowledge of PC and applications/programs required to successfully perform their duties. 1+ year experience using GSuite and Canva 1+ experience in content writing and email marketing Must be highly detail-oriented and organized Ability to understand organizational priorities and meet deadlines Ability to act and operate independently with minimal daily direction from manager to accomplish objectives Values teamwork Takes initiative and has a high sense of accountability Ability to work cooperatively and collaboratively with all levels of independent contractors and management TOP 5 NON-NEGOTIABLE: 3+ years of related training role experience facilitating both classroom & virtual classes Follows the ADDIE and Kirkpatrick models in creating and evaluating training programs Knowledge of HIPAA Takes initiative and has a high sense of accountability