PRINCIPAL RESPONSIBLITIES: Prepare and maintain headcount and capacity planners for processes assigned.

Preparing forecasts for volume, productivity and shrinkages Preparing monthly reports for individual accounts Validate production and non-production hiring and/or internal movements.

Analysis of scheduling outputs and recommend changes whenever necessary.

Coordinate with internal and external stakeholders on items related to capacity planning and hiring.

Coordinate with cross-functional teams on matters related to resource planning and movements.

Supervise and train team members performing work tasks and responsibilities.

CANDIDATE SPECIFICATION: -Excellent communication skills - Has good analytical skills for MIS & number crunching; -Must have 2-5 years RTA/ MIS experience in a BPO setting -Has knowledge and experience using WFM Tool Competency (IEX, e WFM , etc..) -Can start ASAP (preferably unemployed) -College/Bachelors Graduate (preferably of Math or Sciences Major) -Willing to work onsite, Cebu Business Park -Okay to work on a night and shifting schedule