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Wfm Lead (reporting & Analytics), Cebu

Last update 2025-02-17
Expires 2025-03-17
ID #2054975976
Free
Wfm Lead (reporting & Analytics), Cebu
Philippines, Cebu, Cebu,
Modified March 3, 2024

Description

Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 35 K - 40 K

Requirements:
• Excellent communication skills
• Has good analytical skills for MIS & number crunching;
• Must have 2-5 years RTA/ MIS experience in a BPO setting
• Has knowledge and experience using WFM Tool Competency (IEX, e WFM , etc…)
• Can start ASAP (preferably unemployed)
• College/Bachelor’s Graduate (preferably of Math or Sciences Major)
• Willing to work on-site
• Okay to work on a night and shift schedule
PRINCIPAL RESPONSIBILITIES:
• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.
CANDIDATE SPECIFICATION:
• Has completed Bachelor’s degree preferably in Math or Sciences Major.
• Must have 2-5 years of WFM experience in a BPO setting
• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

Job details:

Job type: Full time
Contract type: Permanent
Occupation: Wfm lead (reporting & analytics)

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